Team Leader- Outpatient Administration

Team Leader Outpatient Administration

Permanent, full time

Health New Zealand | Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is committed to building a health system that serves all New Zealanders.

About the Role

We're looking for a dynamic Administrator Team Leader who is ready to make a real impact. In this role, you'll be the driving force behind a high-performing team — so we need someone who brings energy, precision, and purpose to everything they do. You will be confident working with data, turning complex information into clear, meaningful insight that shapes decisions and drives improvement. Your attention to detail will be second to none — because at Lakes accuracy isn't optional, it's essential. You'll also need the people skills to inspire, support, and get the best out of the team around you. If you thrive in a fast-paced environment, hold yourself to a high standard, and know how to bring others with you — this role was made for you.

As the Team Leader, you will be responsible for a team of administrators who assist and provide services to the entire hospital and Lakes community, including a central referral centre who manage all external and internal referrals to hospital & specialist services. Schedulers who have contact with the community and services within the hospital and receptionists who are our frontline patient facing team. You will bridge the gap between our outpatient department and other key services. 

A typical day will involve:

• Day-to-day management of the administration team, including short notice leave requests and cover arrangements.
• Overseeing the consistent delivery of high quality patient focused care ensuring KPI’s are being met
• Fostering and building relationships with all services within the hospital and community
• Ongoing quality improvement initiatives 

About the Team/Service/ Location

Health New Zealand |Te Whatu Ora Lakes provides healthcare from its two modern and progressive general hospitals in Rotorua and Taupo, New Zealand. The Lakes district is becoming the lifestyle destination of choice and is well known for its many outdoor recreational activities, family friendly beaches, and a growing multi-cultural community. Working at Health New Zealand Te Whatu Ora Lakes provides a great opportunity to balance an amazing lifestyle with a rewarding professional experience.

As well as a supportive, inclusive and diverse work environment, Health New Zealand |Te Whatu Ora Lakes offer competitive salary, free staff parking, free flu vaccination, discounts (with local businesses), and access to Employee Assistance Program.

For more information on living and working in Rotorua and Taupo click here

About you

You will demonstrate:

• Strong people and customer focus
• The ability to motivate, empower and foster a positive team culture
• The ability to effectively communicate with a diverse range of people
• A can-do, problem solving attitude with a willingness to learn
• Confidence in leading and managing a mid-size team across two sites
• Planning and organisation skills
• Familiarity with patient management systems (not essential)
• KPI management, record keeping and reporting skills
• Previous experience providing training to staff members (would be advantageous)
• Customer service team lead or office administration/management background and/or similar experience

Click here for Position Description

Click here for Collective Agreement (if applicable)

Working at Health New Zealand

Health New Zealand | Te Whatu Ora is dedicated to ensuring excellent healthcare for the people of New Zealand. We embrace a workforce that is diverse and inclusive so that we are better positioned to understand and service our community. We welcome applications from our diverse Māori, Pacific, disabled, and rainbow communities.

How to Apply

To apply please click “apply now.” All applications must be submitted through our online careers portal before end of posting date. If you have any questions about the role, please contact vacancy@lakesdhb.govt.nz. 

The selection process starts from the date of advertising. Due to the fast-paced nature of our roles, the vacancy close date may be subject to change.