Team Leader Inpatient Receptionists

• Role - Team Leader Inpatient Receptionists, Waikato Hospital
• Permanent Full time
• If you are looking for the next step in your career pathway, this might be an opportunity for you where you can make a significant contribution

Health New Zealand | Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is committed to building a health system that serves all New Zealanders.

About the Role

As a Team Leader, your key responsibilities will be to manage the staff on a daily basis, rostering and oversee all aspects of the team. You will have direct reports of approx. 59.95 FTE Ward Receptionists within the Waikato Hospital including Matariki and Rhoda Read Hospitals.

You will be key in overseeing reception and administrative responsibilities to the entire team in a very busy environment. The successful applicant must be methodical in approach, highly organised, flexible, and a desire to be Leader. You must also have excellent customer service skills.

The salary for this position will be based on experience and in line with the PSA National Health Administration Workers Collective agreement. Additional benefits include kiwisaver contributions (if eligible)

Click here to view the position description.

About the Team/Service

Our team of 88 Inpatient Receptionists are committed to front desk operations in the wards, responsible for greeting, admitting, discharging, transfer of patient staying within the ward and managing patient records. They ensure the smooth running of the reception areas and provide essential support to healthcare staff and our success is driven by the care of patients and their whanau.

About you

As a Team Leader - we are seeking a motivated ‘self-starter’, who is an experienced team leader, has outstanding communication skills, with the ability to initiate, lead and drive change when required.

The successful candidate will have:

• Proven experience in a similar senior role and responsibilities
• A high level of competence in office systems
• Excellent communication skills and the ability to build strong relationships across disciplines
• Strong knowledge and understanding of [Māori and/or Pasifika] culture, values, and community.

Working at Health New Zealand

Health New Zealand | Te Whatu Ora is dedicated to ensuring excellent healthcare for the people of New Zealand. We embrace a workforce that is diverse and inclusive so that we are better positioned to understand and service our community. We welcome applications from our diverse Māori, Pacific, disabled, and rainbow communities.

How to Apply

To apply please click “Apply online” or apply via our Waikato Careers website by clicking here.

All applications must be submitted through our online careers’ portal before 11:59 pm on 21 August 2026. If you have any questions about the role, please contact Ekeraam Jones Ekeraam.Jones@tewhatuora.govt.nz

We will review applications as received and may proceed with the recruitment process before the closing date of this advert.