Relief Support Administrator - MREC Main Reception

• Hawke’s Bay Fallen Soldier’s Hospital, Support Services
• Permanent, Full-time 80 hours per fortnight (1 FTE)

Health New Zealand | Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is committed to building a health system that serves all New Zealanders.

About the Role

We’re looking for a professional and adaptable Relief Support Administrator to join our reception and administration team at Health New Zealand - Te Whatu Ora, Hawke’s Bay.

This is a frontline role where you’ll be the first point of contact for patients, whānau, and visitors, providing a warm welcome and ensuring smooth administrative support across various service areas.

You’ll be responsible for reception duties, clinic preparation, patient record management, and general administrative tasks. The role requires a high level of customer service, attention to detail, and the ability to work flexibly across departments. If you enjoy variety, thrive in a busy environment, and have a strong service focus, this could be the perfect opportunity for you.

About the Team/Service/ Location

You’ll be based at Hawke’s Bay Hospital, supporting multiple service areas and working closely with clinical teams, clerical staff, and health professionals. The team is collaborative, values-driven, and committed to delivering high-quality, patient-centred care.

This is a supportive environment where your contribution will be valued, and you’ll have the opportunity to build strong relationships across the organisation while making a meaningful impact on the patient experience.

Hawke’s Bay offers excellent work-life balance, sun, beaches, exceptional outdoor adventures, great schools, mountains and skiing close by, wonderful food and stunning wineries, vibrant cities and plenty more to boast about, click HERE to take a closer look at what Hawke’s Bay has to offer.

About you

To succeed in this role, you will bring:

• Basic computer skills and a strong customer service focus.
• Professionalism, punctuality, reliability, and adaptability.
• Effective communication skills and a mature approach to working in a sensitive environment.
• Ability to work independently and as part of a team.
• Commitment to Te Tiriti o Waitangi and culturally safe practice.
• Desired: Knowledge of the health industry, ability to embrace change, problem-solving skills, and a sense of humour.

Working at Health New Zealand

Health New Zealand | Te Whatu Ora is dedicated to ensuring excellent healthcare for the people of New Zealand. We embrace a workforce that is diverse and inclusive so that we are better positioned to understand and service our community. We welcome applications from our diverse Māori, Pacific, disabled, and rainbow communities.

How to Apply

To review the position profile, click HERE To apply please click “apply now.” All applications must be submitted through our online careers’ portal. If you have any questions about the role, please contact Dawn Tyler via email on dawn.tyler@hbdhb.govt.nz

We will review applications as received and may proceed with the recruitment process, before the closing date of this advert.