Ambulatory Clerical Team Leader, 1.0 FTE

• Gisborne Hospital
• Full Time
• Permanent

Health New Zealand | Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is committed to building a health system that serves all New Zealanders.

About the Role

We're looking for a dynamic Ambulatory Clerical Team Leader who is ready to make a real impact. In this role, you'll be the driving force behind a large team so we need someone who brings energy, precision, and purpose to everything they do. You will be confident working with data, turning complex information into clear, meaningful insight that shapes decisions and drives improvement. Your attention to detail will be second to none because at Tairawhiti accuracy isn't optional, it's essential. You'll also need the people skills to inspire, support, and get the best out of the team around you. If you thrive in a fast-paced environment, hold yourself to a high standard, and know how to bring others with you this role was made for you.

As the Team Leader, you will be responsible for a team of administrators who assist and provide services to the Outpatient and Tui Te Ora departments and are a frontline, patient facing team. You will bridge the gap between our outpatient department and other key services. 

A typical day will involve:

• Line management of staff performing administration roles within the Ambulatory Clerical team, receptionists, administrators, schedulers and referral centre staff.
• Championing data quality
• Providing regular and ad hoc reports. Ensuring effective and efficient day to day operation of the referral processes, appointment scheduling and waitlist management, including meeting timeframes and quality expectations.

Position Description: Clerical Team Lead

About the Team/Service/ Location

The Ambulatory Clerical team is an exceptional team of receptionists, administrators, clerks, schedulers who work across Outpatients, Tui Te Ora and Referral Centre spaces. They play a vital part in supporting our clinical teams to see patients and their whanau throughout their health journey.

From receiving referrals, to waitlist management, making appointments and working towards Health Targets, this high-performing team is seeking a leader who will advocate, collaborate and strive for the best outcomes for all.

For more information on living and working in Gisborne click here https://careers.tewhatuora.govt.nz/locations/gisborne/

More information about our Region see here – https://tairawhitigisborne.co.nz/

About you

• Strong people and customer focus
• The ability to motivate, empower and foster a positive team culture
• The ability to effectively communicate with a diverse range of people
• A can-do, problem solving attitude with a willingness to learn
• Confidence in leading and managing a mid-size team across three spaces
• Planning and organisational skills
• Familiarity with patient management systems (not essential)
• KPI management, data quality and reporting skills
• Previous experience providing training to staff members (would be advantageous)
• Customer service team lead or office administration/management background and/or similar experience
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Working at Health New Zealand

Health New Zealand | Te Whatu Ora is dedicated to ensuring excellent healthcare for the people of New Zealand. We embrace a workforce that is diverse and inclusive so that we are better positioned to understand and service our community. We welcome applications from our diverse Māori, Pacific, disabled, and rainbow communities.

How to Apply

To apply please click “apply now.” All applications must be submitted through our online careers’ portal. If you have any questions about the role, please contact Korine.Stairs@tdh.org.nz

We will review applications as received and may proceed with the recruitment process, before the closing date of this advert.