Telephonist, Telephone Exchange
- Calling all Telephone Superstars!
- Join a Team That Makes a Real Impact – Every Single Day
- Embrace Variety – No Two Days Are Ever the Same
Health New Zealand | Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is committed to building a health system that serves all New Zealanders.
About the Role:
The Telephone Services team is responsible for providing 24-hour support to Counties Manukau District and handles over 1.5 million calls per year.
Based at Middlemore Hospital and within a supportive, close-knit team you need to understand the importance of being the first point of contact ensuring all inbound calls and requests are taken care of professionally and in a timely manner. You will need to bring exceptional interpersonal skills, high levels of empathy and a willingness to go that extra mile.
We currently have a full-time position, working 40 hours a week Monday to Sunday rostered shifts.
About You
You will need to be a motivated team player with a commitment to providing exceptional customer service and excellent communication to all our inbound callers. If you have what it takes and you're familiar with the operation of large PABX systems and have proven experience with the use of large busy Switchboards, then we would love to hear from you!
The salary range is dependent on skills and experience and will be paid in line with the National Administration Collective agreement.
Working at Health New Zealand
Health New Zealand | Te Whatu Ora is dedicated to ensuring excellent healthcare for the people of New Zealand. We embrace a workforce that is diverse and inclusive so that we are better positioned to understand and service our community. We welcome applications from our diverse Māori, Pacific, disabled, and rainbow communities.
How to Apply
To apply, all applications must be submitted through our online careers’ portal Careers in Auckland (East and South) | Careers. To review the position description please "click here" or for more information, please contact Tangi Namulauulu in the Recruitment Centre on email Tangi.Namulauulu@TeWhatuora.govt.nz
Closing Date: 5th August 2026
