Service Manager - WCF and Outpatients

Service Manager - WCF and Specialist Outpatient Services 

Lakes District 

Full time, permanent

If you are an experienced, high performing hospital operational manager this may be the role for you!

Are you tired of big city life, high house prices, traffic congestion and long commutes to work? Then this is the opportunity that you have been waiting for. Live where lakes, mountains, rivers and bush are all readily on tap, and where the coast is an easy one hour’s drive away. Ski in the morning, soak in the Taupō or Rotorua hot pools in the afternoon, or enjoy a bike ride in the Redwood forest. 

Health New Zealand | Te Whatu Ora Lakes is firmly grounded in the principles of Te Tiriti o Waitangi and is committed to building a health system that serves all New Zealanders.

About the Role

The role Service Manager Woman, Child & Family (WCF) and Specialist Outpatient services is based in Rotorua and reports to the Group Director Operations – Lakes. The role provides management and leadership expertise to both the WCF team and the Specialist Outpatient Service programme for all Lakes Services. 

This is an excellent opportunity within two highly functional hospitals as well as representing Lakes within the local communities. The role is based in Rotorua and offers the benefits of a modern city with great tourism and a reputation for adventure activities.

The successful appointee will work in partnership within Rotorua & Taupo Hospital as well as the community. It is a substantial role in regards to management, leadership, promoting and growing the Woman, Child and Family service of the hospital. The applicant will be focused on robust operational performance, quality and continuous improvement. The successful applicant will be able to balance this with change management, managing forward planning and developing robust plans and strategies where appropriate. The role is challenging and rewarding and well supported by a team of committed, passionate and professional staff. Commitment and competency to improve Maori health outcomes is critical. 

About the Team/Service/ Location

Health New Zealand |Te Whatu Ora Lakes provides healthcare from its two modern and progressive general hospitals in Rotorua and Taupo, New Zealand. The Lakes district is becoming the lifestyle destination of choice and is well known for its many outdoor recreational activities, family friendly beaches, and a growing multi-cultural community. Working at Health New Zealand Te Whatu Ora Lakes provides a great opportunity to balance an amazing lifestyle with a rewarding professional experience. As well as a supportive, inclusive and diverse work environment, Health New Zealand |Te Whatu Ora Lakes offer competitive salary, free staff parking, free flu vaccination, discounts (with local businesses), and access to Employee Assistance Program.

For more information on living and working in Rotorua and Taupo click here

About you

Key attributes in the appointee include:

• Strong operational management skills with a focus on high quality, efficient, effective service delivery.
• Highly skilled in implementing systems and processes that enable staff to provide high quality services.
• Seeks a position with high visibility and hands on management within the organisation, attention to detail, and strong hands on operational management focused on high service delivery.
• Leads by example.
• Has advanced knowledge of outpatient service delivery that will lead specialist outpatient service delivery across all district specialties 
• A previous background in the management of WCF services is highly desirable. 
• Motivates and inspires people to do their best, promotes a positive attitude towards change and encourages teamwork and cooperation
• Leads the WCF and Outpatient teams by encouraging others to contribute their opinions and builds on them, engages in collaborative practice with management colleagues and clinicians, maintains mutual respect and trust in relationships with peers and service consumers
• Facilitates an effective team through encouragement, coaching and mentoring, providing direction, accommodating diversity in approach and fostering both professional and personal development
• Embraces innovation and uses initiative in dealing with work problems and opportunities
• Encourages staff to look for more effective opportunities in systems, processes and service delivery
• Ability to operate independently and collaboratively in planning, organising and managing activities.
• Shows initiative in service improvement
• Proven leadership/senior management experience within a public health sector organisation.
• Strong general management skills.
• Proven ability to inspire and motivate others to commit to working towards the organisation’s goals.
• Experience and knowledge of change management and project management
• Has the ability and skills to deliver the health target ESPI 2 through acting as the Champion for this health target.

Click here for Position Description

Click here for Collective Agreement (if applicable)

Working at Health New Zealand

Health New Zealand | Te Whatu Ora is dedicated to ensuring excellent healthcare for the people of New Zealand. We embrace a workforce that is diverse and inclusive so that we are better positioned to understand and service our community. We welcome applications from our diverse Māori, Pacific, disabled, and rainbow communities.

How to Apply

To apply please click “apply now.” All applications must be submitted through our online careers portal before end of posting date. If you have any questions about the role, please contact vacancy@lakesdhb.govt.nz. The selection process starts from the date of advertising. Due to the fast-paced nature of our roles, the vacancy close date may be subject to change.