Relief Elective Booking Coordinator

• Hawke’s Bay Fallen Soldier’s Hospital, Administration Service
• Permanent, Full-time 80 hours per fortnight (1 FTE)

Health New Zealand | Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is committed to building a health system that serves all New Zealanders.

About the Role

As a Relief Elective Booking Coordinator, you’ll be at the heart of ensuring patients across Hawke’s Bay receive timely, well‑coordinated access to outpatient appointments and elective surgery. This is a dynamic and varied role where no two days look the same - you will provide cover and support across both Outpatient and Surgical Elective Booking teams, ensuring continuity of service and maintaining high‑quality, accurate booking processes.

You’ll manage waiting lists, schedule appointments and procedures, help build accurate theatre lists, liaise with clinical teams, and ensure patients receive clear and timely communication. You’ll also support external outsourcing of elective procedures, ensuring all referrals and reporting tasks are completed efficiently. This role suits someone who thrives in a busy environment, enjoys problem‑solving, and takes pride in delivering exceptional service and accurate coordination that directly impacts patient care.

About the Team/Service/ Location

You will be part of the Administration Services team based at Hawke’s Bay Fallen Soldiers’ Memorial Hospital, working alongside booking coordinators, reception staff, clinicians, nurse managers, and elective services leadership. This is a collaborative, high‑performing group that values teamwork, communication, and supporting each other to deliver seamless services across Outpatients and Surgical Services.

The environment is fast‑paced and detail‑driven, with strong emphasis on data accuracy, patient experience, and meeting key health system timeframes. You’ll be surrounded by colleagues who are approachable, supportive, and committed to upholding our sector values - respect, teamwork, continuous improvement, and care - all while contributing to improved health outcomes for our community.

Hawke’s Bay offers excellent work-life balance, sun, beaches, exceptional outdoor adventures, great schools, mountains and skiing close by, wonderful food and stunning wineries, vibrant cities and plenty more to boast about, click HERE to take a closer look at what Hawke’s Bay has to offer.

About you

You will bring strong organisational skills, clear communication, and a calm, professional approach. You will also have:

• Experience providing customer‑focused administrative support.
• Data entry accuracy, computer literacy, and confidence using systems like Word, Excel and Outlook.
• Excellent interpersonal and telephone skills, with the ability to engage with a wide range of people.
• A positive, solutions‑focused attitude and the ability to adapt quickly.
• Cultural awareness and sensitivity, with commitment to supporting equitable outcomes.
• The ability to build strong working relationships and work collaboratively within a team.

Preferred:

• Experience in booking/scheduling roles.
• Familiarity with ECA or other patient management systems.
• Experience within the health sector or knowledge of elective services pathways.

Working at Health New Zealand

Health New Zealand | Te Whatu Ora is dedicated to ensuring excellent healthcare for the people of New Zealand. We embrace a workforce that is diverse and inclusive so that we are better positioned to understand and service our community. We welcome applications from our diverse Māori, Pacific, disabled, and rainbow communities.

How to Apply

To review the position profile, click HERE To apply please click “apply now.” All applications must be submitted through our online careers’ portal. If you have any questions about the role, please contact Sara Deeley via email on Sara.Deeley@hbdhb.govt.nz

We will review applications as received and may proceed with the recruitment process, before the closing date of this advert.