ACC Coordinator

• Hawke’s Bay Fallen Soldier’s Hospital, Finance
• Permanent, Full-time 80 hours per fortnight (1 FTE)

Health New Zealand | Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is committed to building a health system that serves all New Zealanders.

About the Role

As an ACC Coordinator, you’ll play a key role in ensuring our ACC contracts are delivered effectively and meet all required timeframes. You’ll help maximise revenue by monitoring approvals, maintaining accurate information, and ensuring all patient‑related activities are coded, submitted, and invoiced correctly.

This role is fast‑paced and varied - you’ll work closely with clinical teams, specialists, booking coordinators and ACC to ensure patients experience a seamless, timely service. You’ll also support staff with ACC processes, provide training where needed, and contribute to continuous improvement within the finance and administrative functions. It’s a great opportunity for someone who enjoys detail‑focused work, problem‑solving, and building strong relationships across multiple teams.

About the Team/Service/ Location

This role sits within our Finance team based at Hawke’s Bay Fallen Soldiers’ Memorial Hospital. You’ll be part of a supportive group responsible for ensuring our ACC activity runs smoothly, accurately, and efficiently. Collaboration is key - you’ll work alongside clinical staff, medical specialists, booking teams, revenue clerks and internal services across the wider organisation, as well as external partners such as ACC, accredited employers and community health providers.

Hawke’s Bay offers excellent work-life balance, sun, beaches, exceptional outdoor adventures, great schools, mountains and skiing close by, wonderful food and stunning wineries, vibrant cities and plenty more to boast about, click HERE to take a closer look at what Hawke’s Bay has to offer.

About you

As our ACC Coordinator, you will bring:

• Strong administrative capability, with excellent computer skills (Word, Excel, Access and other systems).
• Ability to analyse business processes, identify issues, and problem‑solve effectively.
• Experience supporting others with processes, training, or upskilling.
• Excellent written and verbal communication skills, with confidence building relationships across clinical, administrative and external stakeholders.
• Strong attention to detail and ability to prioritise in a busy environment.
• A high level of professionalism, confidentiality, and sensitivity to the needs of patients and staff.
• Understanding of ACC processes (desirable) and/or experience within the health sector or contract‑related work.
• Commitment to equity, Te Tiriti o Waitangi, and contributing positively to team culture.

Working at Health New Zealand

Health New Zealand | Te Whatu Ora is dedicated to ensuring excellent healthcare for the people of New Zealand. We embrace a workforce that is diverse and inclusive so that we are better positioned to understand and service our community. We welcome applications from our diverse Māori, Pacific, disabled, and rainbow communities.

How to Apply

To review the position profile, click HERE To apply please click “apply now.” All applications must be submitted through our online careers’ portal. If you have any questions about the role, please contact Gail Wilson via email on Gail.Wilson@hbdhb.govt.nz

We will review applications as received and may proceed with the recruitment process, before the closing date of this advert.