Quality System Support

• Based: Auckland City Hospital (Grafton), Permanent / Full-Time role
• Champion quality and safety systems that directly support better outcomes for patients and whānau
• Drive improvement and innovation by enabling smarter use of data, systems, and reporting

Health New Zealand | Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is committed to building a health system that serves all New Zealanders.

About the Role

We are seeking a Quality System Support to join our team. This role is central to the implementation, administration, and training of quality systems (e.g. Datix, ICNet, incident, feedback, and audit platforms).

You will:

• Deliver training, onboarding, and guidance for system users.
• Provide user support, documentation and resources.
• Enable timely, accurate reporting for senior leaders and governance groups.
• Identify opportunities to improve system workflows and support governance processes.
• Collaborate with the Data & Intelligence team, Senior Project Manager – Clinical Improvement, and regional/national partners.
• Support high-quality data capture, analysis and use to inform decision-making and system improvements.

This is a dynamic, system-focused role that contributes directly to improving quality, safety, and equity across Te Toka Tumai Auckland.

Please visit the Position Description here.

About You

To succeed, you will bring:

Essential:

• Tertiary qualification in health, quality, IT, data or a related field (or equivalent experience).
• Experience supporting health-related or quality management systems.
• Strong understanding of clinical quality, safety, and improvement principles.
• 5+ years’ experience in analytical roles; 2+ years in Business Intelligence development.
• Experience with PowerBI or similar reporting tools.
• Excellent communication, interpersonal, training, and documentation skills.
• Strong analytical, data management, and problem-solving skills.
• Commitment to bicultural practice and achieving equitable outcomes for Māori, Pacific, and diverse communities.

Desired:

• Experience in a complex health IT environment.
• Familiarity with Datix or other health quality systems.
• Business intelligence certifications.
• Project support or change management skills.
• Exposure to quality improvement techniques
• Understanding of adult teaching/learning principles.

About the Team/Service

At Te Toka Tumai Auckland, we are not just hiring - we’re building the future. Aotearoa’s health system is in an exciting period of transformation, underpinned by the vision of Pae Ora | Healthy Futures. Together, we’re creating a more equitable, accessible, and people-centred health system that works for everyone.

The Clinical Quality and Safety Service plays a unique whole-of-system role across Te Toka Tumai Auckland. Positioned close to the voices of staff, patients, and whānau, we connect people, knowledge, and expertise to strengthen care quality, safety, and outcomes.

We:

• Engage with staff, patients and whānau to understand their experiences and insights.
• Support system-wide learning and continuous improvement.
• Build capability in quality and safety across services.
• Provide assurance that systems are in place and working effectively.

About the Location

For more information working in Auckland click here.

Working at Health New Zealand

Health New Zealand | Te Whatu Ora is dedicated to ensuring excellent healthcare for the people of New Zealand. We embrace a workforce that is diverse and inclusive so that we are better positioned to understand and serve our community. We welcome applications from our diverse Māori, Pacific, disabled, and rainbow communities.

How to Apply

To apply, please click “apply now.” All applications must be submitted through our online careers portal by 14 September 2025 If you have any questions about the role, please contact Recruitment Consultant - Belinda Peddie – belinda.peddie@tewhatuora.govt.nz

We will review applications as received and may proceed with the recruitment process before the closing date of this advert.