Quality and Patient Safety Lead

• Permanent, Full time position
• Based at North Shore Hospital
• Opportunity to make a difference

Health New Zealand | Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is committed to building a health system that serves all New Zealanders.

Health New Zealand| Te Whatu Ora Waitematā is the largest District in New Zealand providing services to a population of more than 650,000 and employing more than 8,000 people. Our organisation values and promise statement – Best Care for Everyone - serve to inspire us to continuously improve to provide the best care possible to each and every person and their family.

Are you passionate about quality and patient safety? Do you have experience working within a quality assurance or patient safety role in Healthcare or are you interested in gaining experience in this field?

 About the Role

The Corporate Quality and Risk Team is seeking a full time Quality and Patient Safety Lead to join the Team. You will assist in supporting a culture in which reporting and investigation of incidents, and proactive risk management is routine practice and is recognised by staff as a means of improving the quality of clinical care, reducing risks to patients and improving patient experience.

You will work collaboratively with colleagues across a specific division to provide expert advice and support on all aspects of patient safety, with particular reference to adverse event and complaint investigation, risk management, report writing and facilitating lessons learned. The pace is busy and the work can often be complex so you must be proactive and flexible, able to prioritise your workload and deliver within the timeframes set.

About you

The successful candidate will have proven experience in influencing and communicating with a wide range of clinical and non-clinical teams at all levels and have proven change management and analytical skills. Key to your success will be your ability to build and maintain strong relationships, manage multiple tasks and apply critical thinking.

You will have experience in a healthcare environment in:

• Quality assurance activities (adverse events, complaints and corrective actions)
• Risk Management
• Quality measurement and using quality dashboards
• Health and Disability Sector Service Standards processes
• Report writing
• Working with a multi-disciplinary team

A clinical background is preferred; however, Quality and Patient Safety Leads can have either a clinical or non-clinical background.

Working at Health New Zealand

Health New Zealand | Te Whatu Ora is dedicated to ensuring excellent healthcare for the people of New Zealand. We embrace a workforce that is diverse and inclusive so that we are better positioned to understand and service our community. We welcome applications from our diverse Māori, Pacific, disabled, and rainbow communities.

How to Apply

To apply please click “apply now.” If you have any questions about the role, please contact Glenn Bratton, Recruitment Manager on 027 458 1600

 To view a position description click here

Job code: WDHB19883

Closing date: 11 June 2025