Operations Manager - Prevention and Deployment, Security Services

Are you ready to make a meaningful impact in a dynamic healthcare environment? Join a friendly, collaborative, and professional team dedicated to keeping staff, patients, and visitors safe across the Counties Manukau District.

Health New Zealand | Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is committed to building a health system that serves all New Zealanders.

About the role:

We are seeking an experienced Operations Manager to lead and manage our healthcare security services. Reporting to the Head of Security, you will take operational responsibility for delivering high-quality security services, overseeing day-to-day operations, and driving initiatives that support our Prevention Strategy.

This is a full-time role working 40 hours a week, Monday to Friday and based at Middlemore Hospital.

Key Responsibilities:

• Manage the Security Command Centre, ensuring smooth daily operations.
• Oversee security services across the Counties Manukau District for staff, patients, and visitors.
• Ensure service delivery aligns with CM District core values, promoting safety, trust, and excellence.
• Strategically deploy security resources across the organisation based on demand.
• Engage and collaborate with internal and external stakeholders to achieve equitable outcomes.

About you:

You are a proactive healthcare leader who thrives in complex environments, leads with empathy, and translates vision into action. You bring:

• Operational leadership experience in incident management, including the Coordinated Incident Management System (CIMS) or equivalent.
• 5+ years in a front-line leadership role, ideally managing a security command centre.
• Experience in compliance, regulation, or law enforcement.
• Excellent written and verbal communication skills.
• Strong judgement, problem-solving, and conflict resolution abilities.
• Knowledge of security systems, including CCTV, Gallagher, and access control.

When working for us you will be working alongside some of the best in the business, progressive and agile services.

Working at Health New Zealand

Health New Zealand | Te Whatu Ora is dedicated to ensuring excellent healthcare for the people of New Zealand. We embrace a workforce that is diverse and inclusive so that we are better positioned to understand and service our community. We welcome applications from our diverse Māori, Pacific, disabled, and rainbow communities.

How to Apply

To apply all applications must be submitted through our online careers’ portal https://careers.countiesmanukau.health.nz/working-here/. To review the position description please "click here" or if you have any questions about the role, please contact Tangi Namulauulu via email Tangi.Namulauulu@middlemore.co.nz

Closing Date: 24th April 2026