Operations Manager - Administrative Services

• Permanent full-time role, based in Whangārei with potential for travel to other sites within Te Tai Tokerau district
• Lead high‑impact admin and scheduling services that shape how patients and whānau experience care across Te Tai Tokerau
• Provide strategic leadership across critical administrative and scheduling services, shaping system-wide performance and equity for Te Tai Tokerau

Health New Zealand | Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is committed to building a health system that serves all New Zealanders.

About the Role

We are looking for an experienced people leader to provide comprehensive operations management across a range of corporate administrative functions.

This leadership role would service the Te Tai Tokerau district, with home being Whangārei Hospital. Primary functions of the role are:

• Provide operational leadership and continuous improvement for all district-wide patient scheduling functions across Te Tai Tokerau
• Ensure timely, equitable access to care and full compliance with national performance standards, including ESPI
• Manage other administrative support functions for the organisation, including Clinical Coding, Transcription and Customer Services ensuring comprehensive support to all business units throughout the district
• Provide management of quality indicators, audit and data quality processes
• Lead investigation and resolution into risk incidents
• Ensure aligned processes, quality, and excellent customer/whānau experience

Click here to view the position description.

About the Team/Service/Location

You'll join a highly collaborative network of clinical, operational and administrative leaders who work together to improve outcomes and deliver an exceptional experience for patients and whānau.

For more information on living and working in Northland click here

About you

• Demonstrated experience and strong understanding of the health sector
• Comprehensive knowledge of administrative functions and processes
• Proven ability to work effectively within a multidisciplinary team
• Skilled in producing, interpreting and presenting complex information
• Experience reporting to groups and leadership bodies
• Confident communicator, able to convey key information to diverse audiences

Working at Health New Zealand

Health New Zealand | Te Whatu Ora is dedicated to ensuring excellent healthcare for the people of New Zealand. We embrace a workforce that is diverse and inclusive so that we are better positioned to understand and service our community. We welcome applications from our diverse Māori, Pacific, disabled, and rainbow communities.

How to Apply

To apply please click “apply now.” All applications must be submitted through our online careers’ portal by 8 April 2026. If you have any questions about the role, please contact Michelle Apetera at NL-Jobs@TeWhatuOra.govt.nz

We will review applications as received and may proceed with the recruitment process, before the closing date of this advert.