Manager, Reception & Health Records

• Manager, Reception & Health Records - Hawke’s Bay Fallen Soldier’s Hospital
• Permanent, Full – Time, 80 hours per fortnight (1 FTE)
• A fantastic opportunity to lead a large, essential service and influence how critical patient information and frontline support services are delivered across the hospital.

Health New Zealand | Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is committed to building a health system that serves all New Zealanders.

About the Role

As the Manager, Reception & Health Records, you will provide leadership and operational oversight of reception, administration, and health records services across Hawke’s Bay Hospital. You’ll be responsible for ensuring these critical services run safely, efficiently, and in line with legislative and organisational requirements, supporting both patients and clinical teams.

This is a varied and fast-paced leadership role where you’ll balance people leadership with operational delivery. You’ll lead a large and diverse team, drive continuous improvement, oversee data quality and privacy compliance, and work closely with clinical, digital, and operational stakeholders. You’ll play a key role in strengthening systems, improving workflows, and ensuring high - quality, customer - focused services that support excellent patient care.

Please click here to view the position description

About the Team/Service/ Location

Our Reception and Health Records service is a large, hospital - wide function supporting both frontline patient interactions and the management of critical health information. Based at Hawke’s Bay Fallen Soldiers Memorial Hospital, you’ll lead a significant team dedicated to delivering accurate, timely, and professional administrative services.

For more information on living and working in Hawke’s Bay click HERE

About you

As an experienced operational leader, you will bring:

• Proven experience leading large teams in a health, hospital, or service delivery environment
• Strong understanding of administration, health records, or information management functions
• Demonstrated ability to manage competing priorities, risk, and compliance in a complex setting
• Excellent stakeholder management skills, with the ability to work across clinical and non - clinical teams
• A commitment to high - quality service delivery, continuous improvement, and equitable outcomes

Working at Health New Zealand

Health New Zealand | Te Whatu Ora is dedicated to ensuring excellent healthcare for the people of New Zealand. We embrace a workforce that is diverse and inclusive so that we are better positioned to understand and service our community. We welcome applications from our diverse Māori, Pacific, disabled, and rainbow communities.

How to Apply

To apply please click “apply now.” All applications must be submitted through our online careers’ portal by 28th July 2026. If you have any questions about the role, please contact Sharon Hutton - Sharon.Hutton@hbdhb.govt.nz

We will review applications as received and may proceed with the recruitment process, before the closing date of this advert.

Whilst Health New Zealand is undergoing change, affected employees will be given preference and priority for this position.