Health Care Assistant

• Health Care Assistant । Hawke’s Bay Fallen Soldier’s Hospital
• Permanent, Part-Time । 56 hours per fortnight (0.7 FTE)
• You’ll play an important role in improving the experience of patients and whānau during some of their most vulnerable moments.

Health New Zealand | Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is committed to building a health system that serves all New Zealanders.

About the Role

As a Health Care Assistant in our busy Emergency Department, you’ll play an essential role in supporting clinical staff and ensuring patients and whānau receive safe, respectful and high‑quality care. You’ll assist Registered Nurses with delegated patient care tasks, help maintain a clean and comfortable environment, support clinical workflows, and carry out technical and clerical duties that keep the ED running smoothly.

Every shift is different - you’ll be involved in patient personal cares, equipment cleaning, restocking, supporting patient flow, and helping the team deliver responsive, patient‑centred care. Your ability to stay calm, organised and compassionate in a fast‑paced environment will make you a valued part of the ED team.

Please click here to view the position description

About the Team/Service/ Location

You’ll be based at Hawke’s Bay Fallen Soldiers’ Memorial Hospital, working within the Emergency Department - a dynamic, high‑acuity environment where teamwork is critical.

The ED team includes nurses, doctors, allied health professionals and administrative staff who work closely together to provide urgent, safe and timely care to our community. You’ll also collaborate with colleagues across Te Whatu Ora, Hauora Māori teams, Pacific Health, and wider clinical and support services.

This is a supportive, values‑driven team that embraces Te Mauri o Rongo and strives to create a safe, inclusive environment for staff, patients and whānau.

For more information on living and working in Hawke’s Bay click HERE

About you

You’ll be someone who brings empathy, initiative, and a genuine desire to support patients and staff. To succeed in the role, you will have:

• A NZ Certificate in Health & Wellbeing (Level 3) Health Assistance,
• OR be working towards it,
• OR be committed to starting within six months
• Experience working with people from diverse cultural backgrounds
• Excellent communication skills (verbal and written)
• Ability to follow direction, adapt to change and contribute to strong teamwork
• Good customer service skills and confidence using computers and phones
• Respect for confidentiality and professionalism at all times
• Physical capability to meet the demands of the role (kneeling, lifting, squatting, stair climbing etc.)
• Understanding of Māori tikanga and commitment to culturally safe care

An enthusiastic, fit and proactive attitude - plus basic problem‑solving skills - will help you thrive in this environment. Knowledge of ECA (patient management system) is an advantage.

Working at Health New Zealand

Health New Zealand | Te Whatu Ora is dedicated to ensuring excellent healthcare for the people of New Zealand. We embrace a workforce that is diverse and inclusive so that we are better positioned to understand and service our community. We welcome applications from our diverse Māori, Pacific, disabled, and rainbow communities.

How to Apply

To apply please click “apply now.” All applications must be submitted through our online careers’ portal by 18th March 2026. If you have any questions about the role, please contact Dawn Tyler । Dawn.Tyler@hbdhb.govt.nz

We will review applications as received and may proceed with the recruitment process, before the closing date of this advert.

Whilst Health New Zealand is undergoing change, affected employees will be given preference and priority for this position.