Clinical Quality Coordinator, Mental Health & Addictions
Clinical Quality Coordinator – Mental Health & Addictions
- Middlemore Hospital, Permanent Full Time Role (1 FTE)
- Monday - Friday
Our Organisation:
Health NZ Counties Manukau is a dynamic and progressive organisation at the forefront of innovative health care delivery within the New Zealand Public Health Sector. We continue to work with others to achieve equity in key health indicators for Maaori, Pacific and communities with health disparities and will continue to develop and implement plans, based on local needs to improve the health and wellbeing of Counties Manukau region. Our main sites are Middlemore Hospital, Kidz First Hospital and Manukau Health Park.
We are part of Health New Zealand - Te Whatu Ora, the overarching organisation for New Zealand’s national health service. HNZ leads the day-to-day running of the health system, with functions delivered at local, district, regional and national levels. Health New Zealand | Te Whatu Ora is dedicated to ensuring excellent healthcare for the people of New Zealand. We embrace a workforce that is diverse and inclusive so that we are better positioned to understand and service our community. We welcome applications from our diverse Maaori, Pacific, disabled, and rainbow communities.
About the Role:
We are seeking an experienced Clinical Quality Coordinator to join our Mental Health & Addictions Services at Health New Zealand Te Whatu Ora Counties Manukau. This is a pivotal role supporting service leadership to strengthen clinical quality, safety, and continuous improvement across a complex and dynamic service environment.
You will coordinate and facilitate quality improvement initiatives, support adverse event and complaint management processes, and promote shared learning across services. This role works closely with clinical leaders, service managers, and quality teams to ensure best practice, regulatory compliance, and equitable outcomes for our communities.
Key Focus Areas:
This role has four core areas of responsibility:
- Adverse Events & Serious Incidents
- Coordinate and support the management of adverse, serious, and sentinel events
- Support investigations including HDC, Coroner, and high-risk reviews
- Facilitate shared learning from incident reviews, SIRPs, and M&M meetings
- Patient Feedback & Complaints
- Coordinate complaint investigations and draft high-quality responses
- Ensure timely documentation and reporting in line with policy
- Identify trends and translate feedback into service improvement actions
- Clinical & Quality Audits
- Plan and conduct routine clinical and quality audits
- Analyse findings and develop clear, practical action plans
- Support services to implement and sustain audit outcomes
- Quality Improvement
- Promote a culture of continuous quality improvement
- Support and lead QI initiatives using recognised methodologies (e.g. PDSA)
- Contribute to service planning, business plans, and certification readiness
About You:
- NZ Registered Nurse with a current APC
- 5+ years post registration experience in Mental Health
- Full and clean NZ Drivers licence
- Relevant post graduate qualification
- Strong ability to analyse date and present clear, actionable insights
Why Join Us?
At Te Whatu Ora – Counties Manukau, you’ll be part of a service committed to:
- Equity and Te Tiriti o Waitangi
- Improving outcomes for Maaori, Pacific peoples, and all communities
- Collaborative, values-driven leadership
- Meaningful quality improvement that makes a real difference to patient care
This role offers the opportunity to influence system-level change while working closely with passionate clinicians and leaders who are committed to excellence.
Apply online at https://careers.tewhatuora.govt.nz/locations/counties-manukau/ If you have any questions, please contact Fran Upoko in the Recruitment Team at nursemidwifejobs@middlemore.co.nz
We will review applications as received and may proceed with the recruitment process, before the closing date of this advert.
Job Number: CMH202515811
Application Closes: 18 February 2026