Call Centre Operator

• Hawkes Bay Fallen Soldiers’ Memorial Hospital
• Permanent, Full-time, 40 hours (0.5 FTE per fortnight) x 2 positions available
• Hawke’s Bay offers the best of both worlds — rewarding professional opportunities and an unbeatable lifestyle in one of New Zealand’s most beautiful regions.
• Enjoy professional development opportunities, supportive leadership, and the chance to make a meaningful impact every day.

Health New Zealand | Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is committed to building a health system that serves all New Zealanders.

About the Role

As a Call Centre Operator, you will be the first point of contact for patients, whānau, and community members seeking access to health services across Hawke’s Bay. You will manage high-volume inbound calls, provide accurate information, schedule appointments, and ensure every caller receives a warm, culturally responsive, and solution-focused experience.

This is a dynamic and rewarding role where no two days are the same. You’ll work in a fast-paced environment, collaborating closely with clinical and administrative teams to support smooth patient journeys and contribute to positive health outcomes.

Please click here to view the position description

About the Team/Service/ Location

Our Call Centre team is a supportive, friendly, and experienced group dedicated to delivering exceptional customer service and timely access to care. Based at Hawke’s Bay Fallen Soldiers’ Memorial Hospital, we work together to ensure our community receives the information and assistance they need.

For more information on living and working in Hawkes Bay click here.

About you

As a Call Centre Operator, you will bring:

• Previous customer service or call centre experience
• Strong communication skills, with a calm and empathetic manner
• Excellent computer and data-entry skills
• The ability to work efficiently in a fast-paced environment
• A commitment to equity, cultural responsiveness, and delivering great service

Working at Health New Zealand

Health New Zealand | Te Whatu Ora is dedicated to ensuring excellent healthcare for the people of New Zealand. We embrace a workforce that is diverse and inclusive so that we are better positioned to understand and service our community. We welcome applications from our diverse Māori, Pacific, disabled, and rainbow communities.

How to Apply

To apply please click “apply now.” All applications must be submitted through our online careers’ portal.

We will review applications as received and may proceed with the recruitment process, before the closing date of this advert. Whilst Health New Zealand is undergoing change, affected employees will be given preference and priority for this position.