Administrator - Disability Support Link

• Fracture Liaison Service
• Hamilton Central location
• Permanent part time, 20 hours a week

Health New Zealand | Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is committed to building a health system that serves all New Zealanders.

About the Role

We are seeking a dedicated and detail-oriented Administrator to support our Fracture Liaison Service (FLS). In this role, you will work collaboratively with the Health New Zealand (HNZ) and the Accident Compensation Corporation (ACC), providing administrative support to a small, specialised fracture liaison team. Flexibility to assist across the wider team may be required as needed.

You will also be part of the national Fracture Liaison Administrator Group, contributing to the collective goal of ensuring that all patients with fragility fractures receive timely and appropriate fracture risk assessment and treatment.

This is an excellent opportunity for a motivated professional to play a key role in improving patient outcomes through coordinated service delivery.

Key responsibilities:

• Provide administrative support to the Fracture Liaison team in collaboration with HNZ and ACC stakeholders.
• Coordinate patient appointments, follow-ups, and referrals to ensure timely fracture risk assessments.
• Maintain accurate and up-to-date patient records and data in relevant health information systems.
• Assist in collecting, entering, and reporting data for national and local audits and service performance monitoring.
• Communicate effectively with patients, clinicians, and other healthcare providers to support care coordination.
• Participate in the national Fracture Liaison Administrator Group to align with best practices and service improvements.
• Support the preparation of reports, presentations, and correspondence as required.
• Ensure adherence to privacy, confidentiality, and health information management standards.
• Provide administrative assistance to the wider team as needed.

Click here to view the position description.

About the Service

The FLS service is a small team who work collaboratively to ensure that people who present with a fragility fracture undergo a risk assessment, and if appropriate receive treatment in accordance with the national guidelines for osteoporosis and falls prevention services.

About you

As an experienced administrator, preferably with a background in the health sector with excellent communication and interpersonal skills. We are seeking candidates who demonstrate the following attributes

• Level 3 NCEA or higher qualification or professional qualification in administration and business e.g. diploma or certificate in business or administration
• Administrative experience in a customer focused organisation
• High level skills in Microsoft office applications

Working at Health New Zealand

Health New Zealand | Te Whatu Ora is dedicated to ensuring excellent healthcare for the people of New Zealand. We embrace a workforce that is diverse and inclusive so that we are better positioned to understand and service our community. We welcome applications from our diverse Māori, Pacific, disabled, and rainbow communities.

How to Apply

To apply please click “Apply online” or apply via our Waikato Careers website by clicking here.

All applications must be submitted through our online careers’ portal before 11:59 pm on 28 July 2025. If you have any questions about the role, please contact Rachael Devey at Rachael.Devey@TeWhatuOra.govt.nz.

We will review applications as received and may proceed with the recruitment process, before the closing date of this advert.