Ward Clerk - Haemodialysis

Health New Zealand | Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is committed to building a health system that serves all New Zealanders.

Te whiwhinga mahi | The opportunity

The Department of Haemodialysis at Auckland City Hospital is looking for an experienced and motivated Ward Clerk to join our team.

This is a rewarding opportunity to work at the heart of a busy critical care environment, where no two days are the same. As a Ward Clerk you will be a key point of contact for patients, whānau and visitors, helping create a welcoming experience while ensuring the smooth day-to-day running of the department.

About the role

This is a permanent full-time position. A total of 1 FTE (40 hours a week) is available.

The roster is predominantly Monday to Friday. The successful applicants will be expected to demonstrate flexibility and must be willing to cover for other team members as required to support service delivery. Days and hours of work may be varied in accordance with service requirements.

We're looking for people who are organised, adaptable and customer-focused, with strong administration skills and the ability to remain calm and effective in a busy environment.

In this role, you will:

• Be the first point of contact for patients, whānau and visitors to the service, providing a professional and welcoming experience
• Manage patient admissions, discharges and patient movements using hospital information systems
• Maintain accurate patient information and departmental records
• Provide administrative support to clinical and multidisciplinary team members to support the delivery of patient care
• Support the efficient day-to-day operation of the service through a range of administrative activities
• Order administration supplies, action maintenance requests and maintain departmental databases
• Liaise with specialist services and external agencies

To be successful in this role you will have:  

• A commitment to achieving equitable outcomes for Māori
• A minimum of 2 years administrative/clerical experience, ideally within a healthcare environment
• Advanced computer skills and confidence learning new systems - knowledge of hospital IT programmes and systems would be advantageous
• Excellent organisational skills, with the ability to manage competing priorities and perform well in a busy environment
• Demonstrated commitment to delivering high-quality customer focus through professional and responsive face-to-face, telephone and email interactions
• Excellent interpersonal, verbal, and written communication skills, with the ability to build positive working relationships with a diverse range of people
• Strong teamwork skills, with the ability to contribute positively to a collaborative work environment while also working independently when required
• Flexibility to work changing roster patterns, including weekends and public holidays, and to provide cover during periods of staff absence

If this sounds like you, we would love to hear from you!

Working at Health New Zealand

Health New Zealand | Te Whatu Ora is dedicated to ensuring excellent healthcare for the people of New Zealand. We embrace a workforce that is diverse and inclusive so that we are better positioned to understand and service our community. We welcome applications from our diverse Māori, Pacific, disabled, and rainbow communities.

How to Apply

To apply please click “apply now.” If you have any queries about accessibility, or technical issues with the online process, or require information in an accessible format, please contact, Pieter Erasmus, Recruitment Consultant via Pieter.Erasmus@tewhatuora.govt.nz to discuss how we can best support your application.

Please submit your application online, outlining your experience and motivation for applying to this position. Your cover letter will be a key part of our assessment process, so please highlight how your experience relates to the role and to the competencies listed in the position description.

We will be reviewing applications and conducting interviews as they are received, so the position may close before the listed deadline. If you're interested, we encourage you to apply as soon as possible.

Please note you will need to have NZ Citizenship, Residency or a valid NZ work visa at the time of application to apply.

For further details, please refer to the position description here.