Service Manager, Urology and ORL Services

• Permanent Full-time | Manukau Health Park
• Lead with purpose, inspire with compassion and deliver excellence
• Bring your expertise. Step into impact. Help shape a stronger, fairer future for all.

Health New Zealand | Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is committed to building a health system that serves all New Zealanders.

About the Role

We are seeking an inspiring and strategic Service Manager to lead our Urology and ORL services—someone who champions innovation, cultivates high-performing teams, and delivers outstanding outcomes that make a meaningful difference in the communities we serve.

Reporting to the General Manager, Surgery, Anaesthesia and Perioperative Services (SAPS), you will lead the operational and strategic delivery of Urology and ORL services. Working in partnership with the Clinical Head of Department and key clinical and operational leaders, you will;

• Lead, Inspire and Innovate – Partner with passionate Clinical Heads and senior leaders to lead a high-performing team committed to our patients need.
• Be a Voice for Equity – Champion initiatives that improve health outcomes for Māori, Pacific and communities with health disparities.
• Shape Strategy, Drive Change – Influence key service planning decisions and contribute to the future design and delivery of our perioperative services.
• Champion People & Culture – Foster a workplace built on kindness, collaboration, and growth. Lead with empathy to boost staff engagement, enhance job satisfaction, and support meaningful professional development at every level.

About You

You will join a service that’s not only highly skilled but deeply committed to making a real difference. You will be part of an organisation where your leadership has the power to transform lives — every single day. The ideal candidate will have;

• Extensive Leadership Experience - Minimum of 5 years’ experience managing complex healthcare operations, including responsibility for staff leadership, financial oversight, and transformational change.
• A Track Record of Driving Innovation – Proven ability to build and sustain a culture of performance, transparency, and continuous improvement with a strong customer- and patient-focused mindset.
• Expertise in Systems Improvement – Demonstrated success in designing and implementing sustainable processes that lift performance, improve patient flow, and enhance service quality.
• Inspirational People Leadership – A collaborative and empowering leadership style, with experience guiding teams through change, building capability, setting clear goals, and celebrating success.
• Operational Excellence Under Pressure – A resilient and strategic thinker, confident managing complexity, navigating risk, and making sound decisions to ensure high-quality service delivery.

This is more than a job — it's your chance to lead with purpose, impact with heart, and help shape the future of our service.

Working at Health New Zealand

Health New Zealand | Te Whatu Ora is dedicated to ensuring excellent healthcare for the people of New Zealand. We embrace a workforce that is diverse and inclusive so that we are better positioned to understand and service our community. We welcome applications from our diverse Māori, Pacific, disabled, and rainbow communities.

How to Apply

To apply please click Apply now. All applications must be submitted through our online careers’ portal https://careers.countiesmanukau.health.nz/working-here/. To review the position description please ''click here'' or for more information please contact Tangi Namulauulu in the Recruitment Centre on email tangi.namulauulu@middlemore.co.nz

Whilst Health New Zealand is undergoing change, affected employees will be given preference and priority for this position.

Closing Date: 27th August 2025