Patient Service Representative, Community Central

• Join a Team That Makes a Real Impact – Every Single Day
• Embrace Variety – No Two Days Are Ever the Same

Health New Zealand | Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is committed to building a health system that serves all New Zealanders.

About the Role

We have a Patient Service Representative position available within our administrative team, supporting patients, whānau, and communities across the Counties Manukau District.

Based at 15 Lambie Drive, you’ll be part of a multidisciplinary team of clinicians and administrators. Community Central serves as the central hub for referrals, allocation, and coordination of Community Health Services. Our goal is to ensure a seamless, transparent journey for patients, from referral through to service delivery, with a strong focus on exceptional customer service and patient experience.

This is a full time position working 40 hours per week, shifts rostered between 8:00 AM and 6:00 PM, Monday to Sunday.

About You

We are looking for adaptable professional who thrive in fast-paced, evolving environments and can manage competing priorities while maintaining high standards of service.

Ideal candidate will have:

• Minimum 1 years’ customer service experience
• At least 1 years’ clerical experience in a healthcare or similar setting
• Proven ability to meet deadlines in a dynamic, high-expectation environment
• Excellent telephone etiquette and strong communication skills

The salary will be based on the PSA National Health Administrative Workers Collective Agreement

Working at Health New Zealand

Health New Zealand | Te Whatu Ora is dedicated to ensuring excellent healthcare for the people of New Zealand. We embrace a workforce that is diverse and inclusive so that we are better positioned to understand and service our community. We welcome applications from our diverse Māori, Pacific, disabled, and rainbow communities.

How to Apply

To apply please click Apply now. All applications must be submitted through our online careers’ portal. To review the position description please ''click here'' or for more information please contact Tangi Namulauulu in the Recruitment Centre on email tangi.namulauulu@middlemore.co.nz

Closing Date: 18th September 2025