Medical Operations Manager - Medical outpatients' teams and medical specialties

• Hawke’s Bay Fallen Soldier’s Hospital, Medical Specialties & Outpatient Service
• Permanent full-time 80 hour’s per fortnight (1 FTE)
• Job Security & Growth – Enjoy long-term career stability in an essential and ever-growing industry.

Health New Zealand | Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is committed to building a health system that serves all New Zealanders.

About the Role

We have an exciting opportunity for a Medical Outpatients Operational Manager to join the close-knit team of the Medical Specialties and Outpatient Service.

This is a dynamic and rewarding leadership role that spans a range of medical subspecialties including Cardiology, Respiratory, Rheumatology, Neurology, General Medicine, and Infectious Diseases. The successful applicant will provide strategic and operational leadership across multi-disciplinary teams, including medical, nursing, allied health, physiologists, sonographers, and HCAs.

The role is supported by an Assistant Clinical Nurse Manager and physiologist professional leads, and works in close partnership with clinicians, booking teams and service departments to ensure equitable, timely and accessible care across our localities. This position offers an exceptional opportunity to grow your leadership capabilities in a role that has real impact across patient outcomes and service delivery.

About the Team/Service/ Location

Te Matau a Māui Hawke’s Bay is situated in the central region of Aotearoa New Zealand and serves a population of around 170,000 people. Our regional hospital in Hastings is one of the largest provincial hospitals in the country and provides a range of outpatient clinics and surgical theatres.

The Medical Specialties & Outpatient Service also has strong ties with our services across Napier, Wairoa, and Waipukurau. You’ll be joining a collaborative, future-focused team who are passionate about continuous improvement and patient-centred care.

Hawke’s Bay offers excellent work-life balance, sun, beaches, exceptional outdoor adventures, great schools, mountains and skiing close by, wonderful food and stunning wineries, vibrant cities and plenty more to boast about. For more information on living and working in Hawke’s Bay click HERE

About you

You are an experienced and forward-thinking health operations leader who thrives in a fast-paced, multidisciplinary environment. You bring with you a deep understanding of healthcare systems and service delivery, ideally with experience managing outpatient or specialty services in a hospital or regional health setting.

You have proven leadership capability and can demonstrate how you’ve effectively led, supported, and inspired teams to deliver high-quality, patient-centred care. You’re confident in managing complexity, adapting to change, and using data to inform decisions that improve service efficiency and clinical outcomes.

You’ll be comfortable navigating the operational demands of a busy service, including workforce planning, rostering, performance and financial management, and continuous quality improvement. Importantly, you are also a relationship builder — someone who fosters collaborative, respectful partnerships with clinicians, service managers, booking teams, and support services.

Cultural competence and an understanding of the principles of Te Tiriti o Waitangi are essential, along with a strong commitment to equity, inclusion, and improving health outcomes for Māori and other priority populations.

You will ideally hold a relevant tertiary qualification in health management, health sciences, or a related field and have previous leadership experience in a healthcare environment.

Key skills and attributes include:

• Proven leadership in a health setting, preferably in outpatient or specialty services
• Strong communication and stakeholder engagement skills
• Confidence in leading diverse teams across clinical and non-clinical roles
• A strategic and operational mindset with a focus on continuous improvement
• Sound knowledge of health equity principles and cultural safety
• Ability to manage competing demands with resilience and flexibility
• Passion for delivering excellent patient and whānau experiences

Working at Health New Zealand

Health New Zealand | Te Whatu Ora is dedicated to ensuring excellent healthcare for the people of New Zealand. We embrace a workforce that is diverse and inclusive so that we are better positioned to understand and service our community. We welcome applications from our diverse Māori, Pacific, disabled, and rainbow communities.

How to Apply

To review the position profile, click HERE To apply please click “apply now.” All applications must be submitted through our online careers’ portal. If you have any questions about the role, please contact Phillip Manoy, Associate General Manager, on 027 551 7318 for a confidential discussion.

We will review applications as received and may proceed with the recruitment process, before the closing date of this advert.