Government Services and Resolution Manager

• Waikato Hospital
• Permanent – 80 hours per fortnight

This position is open exclusively to Health New Zealand | Te Whatu Ora staff only.

Health New Zealand | Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is committed to building a health system that serves all New Zealanders.

About the Role

As the Government Services and Resolution Manager you will ensure effective management of consumer engagement, especially with third parties. This includes meeting organisational responsibilities to respond to consumers, liaising with third party agencies, and reporting outcomes. You will be providing advice and recommendations to Operation Directors and Executive Leaders in managing complex consumer engagements helping to shape our approach to drive improvement and equity.

Click here to view the position description.

About you

To be successful in this role, you will hold a relevant graduate qualification and have extensive experience in all aspects of managing communication in complex situations on behalf of senior leaders, engaging with users of services and their whanau to achieve mutual outcomes.

It will also be essential that you are able to demonstrate:

• Experience at mediation or resolution of complaints or disputes.
• The ability to liaise with third party agencies to meet mandated requirements relating to OIAs, HDC, Privacy, Ministerial queries and MP requests and Parliamentary questions.
• Support the district complaints and feedback processes.
• An understanding of the significance of and obligations under Te Tiriti o Waitangi, including how to apply Te Tiriti principles in a meaningful way.

Working at Health New Zealand

Health New Zealand | Te Whatu Ora is dedicated to ensuring excellent healthcare for the people of New Zealand. We embrace a workforce that is diverse and inclusive so that we are better positioned to understand and service our community. We welcome applications from our diverse Māori, Pacific, disabled, and rainbow communities.

How to Apply

To apply please click “Apply online” or apply via our Waikato Careers website by clicking here.

All applications must be submitted through our online careers’ portal before 11:59 pm on 16 September 2025. If you have any questions about the role, please contact Robyn Payne at Robyn.Payne@TeWhatuOra.govt.nz

Whilst Health New Zealand is undergoing change, affected employees will be given preference and priority for this position.