Booking Clerk - WAIKIDS - Child Health

• Waikato Hospital
• Permanent – 80 hours per fortnight – Monday to Friday

Health New Zealand | Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is committed to building a health system that serves all New Zealanders.

About the Role

We are seeking an experienced and highly motivated booking clerk to be a part of a collaborative and supportive administration team. As a successful administrator or booking clerk, you will play a key role in being a point of contact for families contacting our service and providing and organising an excellent booking service.

We are looking for a team player who is reliable, trustworthy, can provide clear and concise communication and handle a very busy environment, working alongside a supportive team. Experience with hospital systems would be an advantage. 

Key responsibilities:

• Being the point of contact on the main phone line to Waikids.
• Managing planned lists and waiting lists efficiently.
• Managing multiple very busy shared email inboxes.
• Covering receptionist breaks.
• Supporting/covering other booking clerks.
• Mail (returned and outgoing).
• Other tasks as necessary.
• Being adaptable to constant change.

Click here to view the position description.

About the Team

Waikids is committed to providing an excellent service to families of the Waikato. As a team, we are committed to being readily available and ensuring we respond to families promptly and answer every query. We strive to be very efficient, organised and accurate in our work. We try our best to accommodate the needs of families to the best of our ability and in line with organisational policy.

About Hamilton

Waikato Hospital is a major regional hospital in Hamilton and is a leading tertiary teaching hospital located in Hamilton, New Zealand, serving as the regional hub for the Midland area, which includes the Waikato, Bay of Plenty, Lakes, Tairawhiti, and Taranaki districts. With around 722 inpatient beds, 22 operating theatres, and a dedicated outpatient clinic and procedure centre, Waikato Hospital provides comprehensive hospital services, including radiology, laboratory, and pharmacy. As a major teaching hospital with affiliations to the University of Auckland, University of Waikato, and Wintec, it offers a dynamic learning environment and access to research opportunities. The hospital is equipped with advanced diagnostic and treatment facilities located on the Waiora Waikato Hospital Campus, with both road and air ambulance support.

Hamilton, where Waikato Hospital is situated, is a vibrant city nestled alongside the scenic Waikato River, offering a perfect mix of nature and culture. Explore the stunning Hamilton Gardens, home to themed gardens from Italy to Asia, or visit the Waikato Museum to delve into the region's rich history. The city also boasts the Hamilton Zoo, where you can walk through an aviary filled with native birds. Hamilton is a lively hub, with a variety of cafes, restaurants, and bars, along with events like rugby, cricket, and the famous National Agricultural Fieldays and Balloons over Waikato festival. With its vibrant atmosphere and proximity to outdoor adventures, Hamilton is an ideal place to live and work.

For more information on living and working in Waikato click here

About you

• Excellent communication and time-management skills.
• Ability to keep calm under pressure and maintain a high level of professionalism.
• Ability to multi-task.
• Good eye for detail.
• A high level of initiative and adaptability.
• Organised and reliable.
• Experience with hospital systems an advantage.

Working at Health New Zealand

Health New Zealand | Te Whatu Ora is dedicated to ensuring excellent healthcare for the people of New Zealand. We embrace a workforce that is diverse and inclusive so that we are better positioned to understand and service our community. We welcome applications from our diverse Māori, Pacific, disabled, and rainbow communities.

How to Apply

To apply please click “Apply online” or apply via our Waikato Careers website by clicking here.

All applications must be submitted through our online careers’ portal before 11:59 pm on 21 January 2026. If you have any questions about the role, please contact Robyn Payne at Robyn.Payne@TeWhatuOra.govt.nz

Whilst Health New Zealand is undergoing change, affected employees will be given preference and priority for this position.