Booking Clerk - Outpatients

• Permanent, full-time role working 40-hours per week
• Working in Whangārei

Health New Zealand | Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is committed to building a health system that serves all New Zealanders.

About the Role

As an Outpatient Scheduler, you will provide effective and efficient management of the booking system / patient waiting lists and ensure a customer focused service to the patients and their families. This role thrives on collaboration, organisation, and compassion, supporting the team to provide safe, timely, well‑coordinated scheduling across Te Tai Tokerau.

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About the Team/Service/Location

This role is part of the Outpatient Scheduling Services team that schedules outpatient clinics for a number of medical and surgical services across Health New Zealand | Te Whatu Ora in Te Tai Tokerau.

For more information on living and working in Northland click here

About you

As an Outpatient Scheduler, you will possess advanced computer proficiency, exceptional written and verbal communication skills, and a proven ability to produce accurate and detailed documentation with a strong attention to detail.

• Good command of verbal and written English
• Excellent communication skills
• Ability to work under pressure
• Organisational skills

Desired

• Current first aid certificate
• Awareness of Te Reo Māori
• Healthcare experience
• Knowledge of Patient Management System (WebPAS) and/or medical terminology

Working at Health New Zealand

Health New Zealand | Te Whatu Ora is dedicated to ensuring excellent healthcare for the people of New Zealand. We embrace a workforce that is diverse and inclusive so that we are better positioned to understand and service our community. We welcome applications from our diverse Māori, Pacific, disabled, and rainbow communities.

How to Apply

To apply please click “apply now.” All applications must be submitted through our online careers’ portal by 12 April 2026. If you have any questions about the role, please contact Michelle Apetera at NL-Jobs@TeWhatuOra.govt.nz

We will review applications as received and may proceed with the recruitment process, before the closing date of this advert.