Appointment Coordinator, Referral & Appointment Centre

• Work in a supportive team in a fast-paced environment
• Fantastic role and a great team environment

Health New Zealand | Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is committed to building a health system that serves all New Zealanders.

About the Role:

We are looking for skilled administrator who pride themselves in their customer service abilities to join our close-knit Referral & Appointment Centre admin team. The role supports our Counties Manukau clinical services in managing their patient referrals, first specialist appointments and elective surgical bookings. As well as communicating with our patient and whanau community, you will be working closely with clinicians, nurses, managers, and relevant teams involved in patient care.

This is a full-time, fixed-term role until December 2026, working 40 hours per week, Monday to Friday, between 8:00am to 5:30pm. The position is based at 15 Lambie Drive, Manukau City, with flexibility required to work at other locations within Counties Manukau as needed.

About you:

We are keen to hear from individuals who are reliable and can provide us with real-life examples of their success in current/previous roles and how they would fit into and improve this role.

The ideal candidate will need to have;

• Excellent communications skills both verbal and written
• Excellent time management & interpersonal ability
• 2+ years minimum experience in customer focussed administration, preferably healthcare
• Advanced knowledge of MS Office Suite and a quick learner of IT applications
• Confidence in use of, and a quick learner of digital software applications
• Experience working within a large & diverse team

If you like working in a fast paced, process-oriented role and take pride in your ‘Attention to Detail’ abilities, then you exactly are what we are looking for!

Working at Health New Zealand:

Health New Zealand | Te Whatu Ora is dedicated to ensuring excellent healthcare for the people of New Zealand. We embrace a workforce that is diverse and inclusive so that we are better positioned to understand and service our community. We welcome applications from our diverse Māori, Pacific, disabled, and rainbow communities.

How to Apply:

To make an application please apply online via https://careers.countiesmanukau.health.nz/working-here/ and attach your updated CV and cover letter. For more information about the role please contact Tangi Namulauulu in the Recruitment Centre via email tangi.namulauulu@middlemore.co.nz

Closing Date: 3rd November 2025