Administration Support - Outpatient Department

Outpatient Administrator

Rotorua Hospital

Permanent Fulltime 

Hours can be Monday through Friday 0800-1630

Health New Zealand | Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is committed to building a health system that serves all New Zealanders.

About the Role

The Outpatient Service at Lakes DHB is a growing and changing environment, which requires amazing administrators to manage our referral centre, front reception, and scheduling of patient appointments. The outpatient service has an average of 250 patients attending daily with a move towards video conference clinics and phone appointments to reduce patients travel.

The admin team has 26 administrators who cover these roles and this role is for a full time permanent scheduler role. The current team creates an environment which is positive and rewarding within a mix of administration and clinical staff within Outpatients.

About the Team/Service/ Location

Health New Zealand |Te Whatu Ora Lakes provides healthcare from its two modern and progressive general hospitals in Rotorua and Taupo, New Zealand. The Lakes district is becoming the lifestyle destination of choice and is well known for its many outdoor recreational activities, family friendly beaches, and a growing multi-cultural community. Working at Health New Zealand Te Whatu Ora Lakes provides a great opportunity to balance an amazing lifestyle with a rewarding professional experience.

As well as a supportive, inclusive and diverse work environment, Health New Zealand |Te Whatu Ora Lakes offer competitive salary, free staff parking, free flu vaccination, discounts (with local businesses), and access to Employee Assistance Program.

For more information on living and working in Rotorua and Taupo click here

About you

• Have exceptional time management and prioritisation skills
• Enjoy working as part of a busy team
• Have fast and accurate keyboard skills
• Be adaptable and flexible in work practices
• Have exceptional data entry skills
• Be able to work under pressure and stick to timeframes 
• Have at least 3-5yrs experience in administrative functions
• Be available at short notice to cover shifts when needed
• Competency with te ao Māori, tikanga, and te reo Māori or a commitment to starting your journey and taking ownership of your learning and growth (mandatory)
• Experience in projects / initiatives which give effect to Te Tiriti principals and frameworks, and the application of Mātauranga Māori and Kaupapa Māori approaches, particularly as they apply in healthcare settings. (mandatory)

Click here for Position Description

Click here for Collective Agreement (if applicable)

Working at Health New Zealand

Health New Zealand | Te Whatu Ora is dedicated to ensuring excellent healthcare for the people of New Zealand. We embrace a workforce that is diverse and inclusive so that we are better positioned to understand and service our community. We welcome applications from our diverse Māori, Pacific, disabled, and rainbow communities. 

How to Apply

To apply please click “apply now.” All applications must be submitted through our online careers portal before end of posting date. If you have any questions about the role, please contact vacancy@lakesdhb.govt.nz. The selection process starts from the date of advertising. Due to the fast-paced nature of our roles, the vacancy close date may be subject to change.