Administration Support - LICHS

Administration Support

Lakes Integrated Community Health Service (LICHS)

Permanent, Part-time (44 hours per fortnight)

Rotorua Hospital

It’s a hands-on role that spans different teams and workflows—fast-paced, challenging, and genuinely fun if you enjoy variety, teamwork, and making a difference in the community. 

Health New Zealand | Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is committed to building a health system that serves all New Zealanders.

About the Role

The Administration Support person will provide high-quality, people-centred, and coordinated administrative support across Lakes Integrated Community Health Service (LICHS). This includes front-of-house reception for the public and staff; accurate data entry and record management in patient systems; maintaining desk files, databases, reports, and documents for each service; supporting invoicing and purchasing; preparing correspondence; coordinating appointments and team calendars; and assisting with triage administration across District Nursing, START, and NASC. Ensure smooth day-to-day operations and efficient information flow as directed by Team Leads.

About the Team/Service/ Location

Lakes Integrated Community Health Services (LICHS) provides integrated, person-centred support across District Nursing, START (Supported Transfer and Rehabilitation Team), and NASC (Needs Assessment Service Coordination) in the Lakes region. You will be joining a warm, friendly, and collaborative admin team that prides itself on being approachable and solutions-focused. Our administrators work closely together to support DN, START, and NASC team, pitching in where needed and sharing knowledge to keep things running smoothly. It’s a hands-on role that spans different teams and workflows—fast-paced, challenging, and genuinely fun if you enjoy variety, teamwork, and making a difference.

Health New Zealand |Te Whatu Ora Lakes provides healthcare from its two modern and progressive general hospitals in Rotorua and Taupo, New Zealand. The Lakes district is becoming the lifestyle destination of choice and is well known for its many outdoor recreational activities, family friendly beaches, and a growing multi-cultural community. Working at Health New Zealand Te Whatu Ora Lakes provides a great opportunity to balance an amazing lifestyle with a rewarding professional experience.

As well as a supportive, inclusive and diverse work environment, Health New Zealand |Te Whatu Ora Lakes offer competitive salary, free staff parking, free flu vaccination, discounts (with local businesses), and access to Employee Assistance Program.

For more information on living and working in Rotorua and Taupo click here

About you

We’d love to hear from you if you are an adaptable Administration Support professional who can provide high-quality, shared administrative services across all LICHS teams and who enjoys variety, teamwork, and making a difference for our community.

You will have: 

• Excellent customer service and interpersonal skills, with a calm, professional manner.
• Strong written and verbal communication skills.
• Proven experience in administration/clerical roles within busy, multi-disciplinary environments.
• Experience with invoicing, purchasing, and basic financial administration.
• Proficient in data entry with high accuracy; capable of extracting and preparing data reports.
• Confident using patient management systems and Microsoft 365 (Outlook, Excel, Word, Teams).
• Highly organised, able to prioritise and manage competing demands across multiple teams.
• Understanding of cultural safety and a commitment to equitable outcomes for Māori and other priority populations.
• Previous experience in a health setting is advantageous (e.g., community, primary, or hospital), but not essential.

Click here for Position Description

Click here for Collective Agreement (if applicable)

Working at Health New Zealand

Health New Zealand | Te Whatu Ora is dedicated to ensuring excellent healthcare for the people of New Zealand. We embrace a workforce that is diverse and inclusive so that we are better positioned to understand and service our community. We welcome applications from our diverse Māori, Pacific, disabled, and rainbow communities.

How to Apply

To apply please click “apply now.” All applications must be submitted through our online careers portal before end of posting date. If you have any questions about the role, please contact vacancy@lakesdhb.govt.nz. The selection process starts from the date of advertising. Due to the fast-paced nature of our roles, the vacancy close date may be subject to change.