Quality Liaison Officer, Feedback Central
- Permanent Full-time | Middlemore Hospital
- Health New Zealand | Te Whatu Ora – Counties Manukau
Health New Zealand | Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is committed to building a health system that serves all New Zealanders.
About the Role
Feedback Central plays a vital role in ensuring a consistent and transparent approach to managing feedback and adverse events across our organisation.
As a Quality Liaison Officer, you will facilitate and coordinate feedback processes, supporting services across the district to manage feedback effectively and compassionately. You will help transform insights from feedback into opportunities for learning and service improvement.
Your responsibilities will include:
- Analysing and interpreting patient and whaanau feedback
- Drafting high-quality, thoughtful responses
- Guiding services in the timely and effective management of complaints and adverse events
- Reporting and Analysis of Feedback and Adverse Event Themes
- Providing education and support to staff to strengthen feedback capability
- Promoting best practice in feedback management within an increasingly digital environment
About You
You are an innovative, people-focused professional who thrives on collaboration and continuous improvement. You build strong relationships with patients, whaanau, and colleagues and have a passion for enhancing the quality of healthcare experiences.
You will ideally bring:
- A tertiary qualification in health, quality, or a related field
- Proven experience in quality improvement, problem solving, and report writing
- Sound understanding of medico-legal and ethical responsibilities in healthcare
- Excellent communication, facilitation, and relationship-building skills
Working at Health New Zealand
Health New Zealand | Te Whatu Ora is dedicated to ensuring excellent healthcare for the people of New Zealand. We embrace a workforce that is diverse and inclusive so that we are better positioned to understand and service our community. We welcome applications from our diverse Māori, Pacific, disabled, and rainbow communities.
How to Apply
To apply all applications must be submitted through our online careers’ portal https://careers.countiesmanukau.health.nz/working-here/. To review the position description please ''click here'' or for more information please contact Tangi Namulauulu in the Recruitment Centre on email tangi.namulauulu@middlemore.co.nz
Whilst Health New Zealand is undergoing change, affected employees will be given preference and priority for this position.
Closing Date: 28th November 2025