Customer Service Representative, Customer Service Department

• A fantastic team culture that values support, respect and collaboration
• Making a real impact by helping people navigate their care with confide
• Full time, Monday to Friday based at 15 Lambie Drive

Health New Zealand | Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is committed to building a health system that serves all New Zealanders.

About the Role

We're looking for a friendly and professional Customer Service Representative to join our busy team supporting outpatient sites across the Counties Manukau District – including Manukau Health Park, Botany SuperClinic, Manukau Surgery Centre, and Middlemore Hospital. Based in Manukau, you’ll be the first point of contact for patients, caregivers, and GPs – handling calls, emails, and messages with care and efficiency. You’ll help manage appointments, answer a wide range of enquiries, and provide a reassuring voice in our community’s healthcare journey.

About You

We’re looking for someone who brings positivity, professionalism, and a passion for helping others. You’ll thrive in a fast-paced environment and enjoy working as part of a close-knit team.

•  At least 2 years’ customer service experience
• Clear, confident communication skills – both spoken and written
• High attention to detail and strong problem-solving abilities
• Comfortable with Microsoft Outlook, Excel and Word (intermediate level)
• Reliable, punctual, and motivated to go the extra mile

Working at Health New Zealand

Health New Zealand | Te Whatu Ora is dedicated to ensuring excellent healthcare for the people of New Zealand. We embrace a workforce that is diverse and inclusive so that we are better positioned to understand and service our community. We welcome applications from our diverse Māori, Pacific, disabled, and rainbow communities.

How to Apply

To apply please click “apply now.” All applications must be submitted through our online careers’ portal. To review the position description please ''click here'' or for more information please contact Tangi Namulauulu in the Recruitment Centre on email tangi.namulauulu@middlemore.co.nz

Closing Date: 16th June 2025